BILL
BILL is a cloud-based financial operations platform that provides software for small and midsize businesses to automate accounts payable, accounts receivable, and spend management workflows. The company offers tools for invoice processing, bill payment, approvals, and cash-flow visibility, and monetizes through subscription fees and payment-related transaction fees. It also partners with accounting firms and financial institutions to embed its services into their offerings.
- Accounts Payable Automation
- Accounts Receivable Automation
- Spend Management
- Revenue
- $1.4B
- Employees
- 2,500
- Founded
- 2006
- Headquarters
- San Jose, United States of America
What 161 Arbolus experts think of BILL
NPS scores skew positive with a majority of ratings 7–10, indicating broad satisfaction. Renewal intent is strong among high spenders and entrenched financial decision makers, though some influencers cite pricing concerns and potential for churn. Most users are at stable, post-implementation stages (over one year live), with only a minority in onboarding or pilot phases. Key positive themes include workflow efficiency, strong integration, and reliability. Negative sentiment centers on interface usability and cost, with some users actively evaluating competitors.Overall Customer Sentiment: Positive
Who reviewed BILL
- C-Suite 82% (132)
- Director 12% (19)
- Manager 6% (10)
Employer names and spend open in the full report, along with the other 158 customers.
Everything 161 customers told us about BILL.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
26 Net Promoter Score, from 161 scored reviews- Promoters 69
- Passives 65
- Detractors 27
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 26 across 7 companies.
Praised
- Workflow Automation and Efficiency
- Reliable Integration and Audit Trails
- Ease of Use and Onboarding
- Vendor Compliance and Invoice Digitization
Criticised
- User Interface and Workflow Bottlenecks
- Onboarding and Learning Curve
- Pricing Structure and Fees
- AI as a Substitute Platform
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 57% 56 answers
- 0% 7 answers
- 50% 2 answers
- 0% 1 answer
- 8.6/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 5.9/10 Average score from customers not renewing
Top alternatives
Most weighed by BILL customers
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