Bill.com
Bill Holdings, Inc. (Bill.com) provides a cloud-based platform that automates accounts payable, accounts receivable, and cash-flow workflows for small and mid-sized businesses and their accounting firms, generating revenue primarily through subscription fees and payment transaction fees. Its software integrates with major accounting systems and financial institutions to streamline invoice processing, approvals, and electronic payments. The company also offers partner-branded solutions for financial institutions and accounting firms that embed Bill’s capabilities into their own client offerings.
- Accounts Payable Automation
- Accounts Receivable Automation
- Spend Management
- Revenue
- $1.3B
- Employees
- 2,500
- Founded
- 2006
- Headquarters
- San Jose, United States of America
What 43 Arbolus experts think of Bill.com
NPS scores are strongly positive, with a mean NPS above 8 and several perfect 10s, particularly among Finance Decision Makers. Renewal intent is generally high, though a small segment of users indicate churn risk if competitors improve AI, analytics, or global payments. The majority are in the More Than 1 Year implementation stage, reflecting stickiness, while those newer to Bill.com also report quick onboarding. Key expert themes center on workflow automation, strong integrations, and reliable payment processing, with some voicing concerns about analytics and multi-entity support.Overall Customer Sentiment: Positive
Who reviewed Bill.com
- C-Suite 88% (38)
- Director 10% (4)
- Manager 2% (1)
Employer names and spend open in the full report, along with the other 40 customers.
Everything 43 customers told us about Bill.com.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
34 Net Promoter Score, from 43 scored reviews- Promoters 20
- Passives 18
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 23 across 5 companies.
Praised
- Advanced AI Capabilities
- Unified Decision Support Platform
- Deeper ERP and Global Payment Integrations
- Cost-Effectiveness and Efficiency
Criticised
- Lagging in Predictive Analytics
- Competitive Churn Risk
- Enterprise Feature Set Limitations
- Manual Intervention Required
What customers say
Renewal intent
Plan to renew 83%Plan to renew, by seniority
- 87% 15 answers
- 50% 2 answers
- 100% 1 answer
- 8.9/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by Bill.com customers
Report
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