Black Diamond (SS&C Advent)
Black Diamond, a product of SS&C Advent, is a cloud-based wealth management platform that provides portfolio reporting, performance analytics, client portals, and practice management tools for registered investment advisors, wealth managers, and financial institutions. The platform aggregates and normalizes investment data from multiple custodians and systems to deliver consolidated reporting, billing, and client communication capabilities. SS&C Advent monetizes Black Diamond through subscription and service fees for its software and related implementation and support services.
- Wealth & Investment Software
- Business Intelligence & Dashboards
- Customer Success Software
- Revenue
- $120.0M
- Employees
- 400
- Founded
- 2003
- Headquarters
- Tampa, United States of America
What 5 Arbolus experts think of Black Diamond (SS&C Advent)
NPS distribution is largely positive: 80% of reported NPS scores are 8 or above, with no negative scores. Renewal intent is very strong, with 100% of those responding with a definitive answer choosing 'Yes', and only one uncertain. All respondents are in the MoreThan1Year implementation stage, indicating long-term stickiness. The key themes are positive client sentiment, high stickiness, and favorable renewal intentions, particularly among high-value accounts.Overall Customer Sentiment: Positive
Who reviewed Black Diamond (SS&C Advent)
- C-Suite 80% (4)
- Director 20% (1)
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Sentiment
60 Net Promoter Score, from 5 scored reviews- Promoters 3
- Passives 2
- Detractors 0
Cumulative NPS by month
-1 over 3 months- Apr 9
- Jun 9
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 60 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 100% 3 answers
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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