BNY Mellon
BNY Mellon is a global financial services company that provides investment management, investment services, and related technology solutions to institutional and corporate clients, financial intermediaries, and high-net-worth individuals. It generates revenue through asset servicing, custody, clearing, issuer services, and investment management fees, as well as treasury and other banking services. The bny.mn domain appears to be a shortened or regional redirect associated with The Bank of New York Mellon Corporation brand rather than a distinct operating entity.
- Revenue
- $17.0B
- Employees
- 55,000
- Founded
- 1784
- Headquarters
- New York City, United States of America
What 33 Arbolus experts think of BNY Mellon
NPS scores are skewed positive with over 70% rated above 7, and several scores of 10 from both users and influencers. Renewal intent is strong among high and mid spenders, with some uncertainty among mid-tier and newer adopters. Most customers are in mature implementation stages (>1 year), while pilot users represent less than 20%. Key positive themes are customization, dedicated research, and value; detractors cite the need to integrate more AI and workflow automation.Overall Customer Sentiment: Positive
Who reviewed BNY Mellon
- C-Suite 88% (29)
- Director 9% (3)
- Manager 3% (1)
Employer names and spend open in the full report, along with the other 30 customers.
Everything 33 customers told us about BNY Mellon.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
30 Net Promoter Score, from 33 scored reviews- Promoters 14
- Passives 15
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 30 across 3 companies.
Praised
- Holistic Advisory Service
- Customized Reporting and Delivery
- Dedicated and Niche Research
- Leveraging AI for Research
Criticised
- Manual Data Analysis
- AI Integration Lag
- Competitive AI Pressure
- AI and LLM Competition
What customers say
Renewal intent
Plan to renew 58%Plan to renew, by seniority
- 56% 16 answers
- 50% 2 answers
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
Top alternatives
Most weighed by BNY Mellon customers
Report
More in Consulting & Professional Services and Financial Services & Payments
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