BNY Pershing
BNY Pershing is a subsidiary of BNY Mellon that provides clearing, custody, settlement, and related technology and outsourcing services to broker-dealers, registered investment advisors, wealth managers, and other financial institutions. It generates revenue through transaction processing, asset servicing, and platform, technology, and outsourcing fees tied to client assets and activity. The business supports firms with trading, safekeeping of client assets, and back- and middle-office operations across global markets.
- Wealth & Investment Software
- IT Consulting & Implementation
- Revenue
- $3.5B
- Employees
- 6,000
- Founded
- 1939
- Headquarters
- Jersey City, United States of America
What 8 Arbolus experts think of BNY Pershing
NPS scores range from 6 to 10, with high scores concentrated among high spend and Influencer personas. Renewal intent is 60% positive, mainly among high spenders, while mid spenders show some uncertainty. Stickiness is strong, with 88% of respondents using the platform for over one year. Key themes include strong loyalty from large clients and moderate satisfaction among Users, with clear positive correlation between spend level and sentiment.Overall Customer Sentiment: Positive
Who reviewed BNY Pershing
- C-Suite 62% (5)
- Director 38% (3)
Employer names and spend open once the report publishes.
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Sentiment
25 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 4
- Detractors 1
Cumulative NPS by month
+1 over 6 months- Feb 7
- Apr 8
- May 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 60% 5 answers
- 9.7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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