Brex
Brex is a financial technology company that provides corporate credit cards, spend management, and business accounts for startups, mid-market, and enterprise companies. Its platform combines corporate cards, bill pay, reimbursements, and travel into a unified spend management system, generating revenue primarily from interchange fees, software subscriptions, and related financial services. Brex serves technology companies, ecommerce businesses, and other high-growth firms in the U.S. and internationally.
- Spend Management
- Expense Management
- Payment Processing
- Revenue
- $500.0M
- Employees
- 1,400
- Founded
- 2017
- Headquarters
- San Francisco, United States of America
What 118 Arbolus experts think of Brex
Expert NPS is strongly positive, with most scores in the 8-10 range and few detractors. Renewal intent is high among core finance and operational leaders, especially in organizations with multi-currency or cross-border operations. Stickiness is elevated in accounts using Brex for both card management and expense automation, while offboarding or lower NPS are linked to highly cost-sensitive or SMB customers. Feedback themes emphasize ease of use, spend control, and international capabilities, with some requests for deeper integrations and advanced reporting.Positive
Who reviewed Brex
- C-Suite 75% (89)
- Director 16% (19)
- Manager 9% (11)
Employer names and spend open in the full report, along with the other 115 customers.
Everything 118 customers told us about Brex.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
18 Net Promoter Score, from 118 scored reviews- Promoters 50
- Passives 40
- Detractors 28
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.
Praised
- AI-Driven Budget and Spend Insights
- Workflow and Approval Automation
- Global Expansion and Scaling
- Unified Spend Visibility
Criticised
- Limited Advanced Features for SMBs
- Integration and Support Gaps
- Reporting and Analytics Limitations
- Integration and Workflow Suitability
What customers say
Renewal intent
Plan to renew 42%Plan to renew, by seniority
- 44% 52 answers
- 38% 8 answers
- 33% 3 answers
- 33% 3 answers
- 8.7/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 5.7/10 Average score from customers not renewing
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