Bupa
Bupa is an international health insurance and healthcare group that provides private medical insurance, dental insurance, aged care, and health services to individuals, employers, and other organizations. It operates clinics, hospitals, dental centers, and care homes in multiple countries and generates revenue primarily through insurance premiums and fees for healthcare and aged care services.
- Insurance Software
- Patient Engagement & Telehealth
- Revenue
- $15.0B
- Employees
- 85,000
- Founded
- 1947
- Headquarters
- Londonderry County Borough, United Kingdom
What 10 Arbolus experts think of Bupa
NPS scores are strong, with 70% of experts rating Bupa a 9 or 10. Only 2 experts provided mid scores (6–7). Renewal intent is positive among all high-spend respondents, with 100% of those spending ≥$44K indicating likely renewal or already in extended use. Most organizations are beyond pilot, with 60% in production for more than a year. Hesitancy is only seen in early-stage or low-spend pilot groups. Bupa’s sustained, high adoption and spend concentration among satisfied customers drive overall positivity.Overall Customer Sentiment: Positive
Who reviewed Bupa
- C-Suite 60% (6)
- Director 20% (2)
- Manager 20% (2)
Employer names and spend open once the report publishes.
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Sentiment
50 Net Promoter Score, from 10 scored reviews- Promoters 7
- Passives 1
- Detractors 2
Cumulative NPS by month
+3 over 5 months- Oct 6
- Jun 8
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 50% 4 answers
- 100% 1 answer
- 9.3/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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