Calastone
Calastone is a global funds network that provides technology and infrastructure to automate and streamline mutual fund order routing, settlement, and related post-trade processes for asset managers, fund distributors, platforms, and banks. It operates a distributed market infrastructure that connects participants across the investment funds value chain, generating revenue through network connectivity, transaction fees, and value‑added data and workflow services. The company focuses on reducing operational risk and cost in fund distribution by replacing manual and legacy processes with a digital, interoperable platform.
- Payment Processing
- Data Integration & ETL
- Business Process Management
- Revenue
- $80.0M
- Employees
- 350
- Founded
- 2007
- Headquarters
- Londonderry County Borough, United Kingdom
What 7 Arbolus experts think of Calastone
NPS scores are uniformly positive, with all reporting customers rating Calastone between 7-10. Renewal intent is overwhelmingly favorable, with 86% indicating strong likelihood to renew and 14% unsure (User persona). Stickiness is high, as 86% have been implemented for more than 1 year, and even new adopters (14%) demonstrate top NPS (score of 10). Key themes are high satisfaction, minimal competitive churn, and deep customer entrenchment among top spenders.Overall Customer Sentiment: Positive
Who reviewed Calastone
- C-Suite 57% (4)
- Director 14% (1)
- Manager 29% (2)
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Sentiment
28 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 5
- Detractors 0
Cumulative NPS by month
+0 over 5 months- Jan 8
- Jun 9
- Jul 8
- Apr 8
- Jun 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 86%Plan to renew, by seniority
- 100% 4 answers
- 100% 1 answer
- 50% 2 answers
- 8.2/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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