Capital One
Capital One is a diversified financial services company that offers credit cards, consumer and commercial banking, and auto lending to individuals, small businesses, and enterprises, primarily in the United States. It generates revenue through interest income, interchange and transaction fees, and other banking and lending services delivered via its branch network and digital platforms. The company also provides technology-driven financial products and services, including mobile and online banking solutions.
- Payment Processing
- Lending & Credit Software
- Embedded Finance & Banking-as-a-Service
- Revenue
- $38.0B
- Employees
- 55,000
- Founded
- 1994
- Headquarters
- McLeansboro, United States of America
What 37 Arbolus experts think of Capital One
NPS scores are overwhelmingly positive, with over 85% of experts marking 8-10. Renewal intent is high among influencers and users. The majority have been live for more than one year, indicating strong stickiness; only one user is offboarding. Qualitative feedback consistently cites user experience, digital tool reliability, fraud prevention, and operational gains as standout features. Remaining friction centers on limited advanced treasury features and physical branch presence.Overall Customer Sentiment: Positive
Who reviewed Capital One
- C-Suite 86% (32)
- Director 3% (1)
- Manager 11% (4)
Employer names and spend open in the full report, along with the other 34 customers.
Everything 37 customers told us about Capital One.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
67 Net Promoter Score, from 37 scored reviews- Promoters 27
- Passives 8
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Mar 9
- Apr 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 52 across 2 companies.
Praised
- AI-Driven Cash Flow Forecasting
- End-to-End Automation
- Enhanced Support and Digital Tools
- Modern Digital Banking Tools
Criticised
- AI-Enabled Disintermediation
- Competitive Pressure on Security and Fees
- Manual Reconciliation Friction
- Physical Branch Footprint
What customers say
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 25% 4 answers
- 0% 1 answer
- 100% 2 answers
- 9.7/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Top alternatives
Most weighed by Capital One customers
Report
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