CareCredit
CareCredit is a healthcare credit card provider that offers financing solutions for patients to pay for out-of-pocket medical, dental, veterinary, and wellness expenses at participating providers. It partners with healthcare practices and merchants across the U.S. to provide deferred-interest and promotional financing options, earning revenue primarily from interest charges and fees paid by cardholders and providers. CareCredit operates as a consumer financial services business within the healthcare sector, facilitating point-of-care payment and financing.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- Revenue
- $1.6B
- Employees
- 2,000
- Founded
- 1987
- Headquarters
- Costa Mesa, United States of America
What 11 Arbolus experts think of CareCredit
NPS responses range from 3 to 10, with the majority of operational users scoring 8-10 indicating positive satisfaction. Renewal intent is positive for three influencer entries (each expressing intent to renew), but at least one high-spend influencer is unsure, highlighting potential sentiment fragmentation at upper spend brackets. Stickiness is strong, with 82% of experts reporting implementation for more than a year, but there is also evidence of offboarding underway in two cases. Key themes include high operational stickiness and positive user sentiment, but some uncertainty among influencers. Overall Customer Sentiment: Positive
Who reviewed CareCredit
- C-Suite 64% (7)
- Director 27% (3)
- Manager 9% (1)
Employer names and spend open once the report publishes.
Tell us when the CareCredit report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
0 Net Promoter Score, from 11 scored reviews- Promoters 4
- Passives 3
- Detractors 4
Cumulative NPS by month
-3 over 3 months- Mar 10
- May 8
- Jun 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 75% 4 answers
- 8/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
More in Financial Services & Payments and Customer Support
Other companies in both categories with a customer report.
For people who use CareCredit
Do you use CareCredit at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 11 customers of CareCredit have already contributed
Takes a few minutes. Your identity stays anonymous.