ChaGPT, Gemini OpenA
Barclays is a global universal bank that provides retail, business, corporate and investment banking, credit cards, and wealth management services to individuals, small and medium-sized enterprises, and large institutions. It generates revenue primarily through net interest income on loans and deposits, fees and commissions on payment, advisory and trading services, and card and transaction processing. The group operates across the UK and internationally through its Barclays UK and Barclays International divisions.
- Revenue
- $29.0B
- Employees
- 83,000
- Founded
- 1690
- Headquarters
- Londonderry County Borough, United Kingdom
What 29 Arbolus experts think of ChaGPT, Gemini OpenA
Customer sentiment is highly positive overall, exemplified by numerous NPS scores of 8-10 and consistently high renewal intent, especially among high-value customers. The majority are in mature adoption stages, and most intend to renew, highlighting confidence and satisfaction. Qualitative feedback applauds versatility, ease of onboarding, and productivity gains, while governance limitations and lack of formal controls are recurring concerns. Positive
Who reviewed ChaGPT, Gemini OpenA
- C-Suite 64% (19)
- Director 32% (9)
- Manager 4% (1)
Employer names and spend open in the full report, along with the other 26 customers.
Everything 29 customers told us about ChaGPT, Gemini OpenA.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
48 Net Promoter Score, from 29 scored reviews- Promoters 17
- Passives 9
- Detractors 3
Cumulative NPS by month
+1 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 9
- Oct 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 48 across 1 companies.
Praised
- Immediate Productivity and Breadth
- Versatility Across Use Cases
- Ease of Adoption
- Cross-Department Expansion
Criticised
- Output Verification Required
- Lack of Governance and Audit Trail
- Not Suited for Sensitive Environments
- Better Accuracy from Alternatives
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 3 answers
- 100% 2 answers
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Report
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