Checkout.com
Checkout.com is a global payments platform that provides online payment processing, acquiring, and related financial services to enterprises, marketplaces, and fintechs. It offers a unified API to accept and process card and alternative payment methods, manage fraud and chargebacks, and optimize authorization rates across multiple geographies. The company generates revenue through transaction fees and value-added payment services for digital businesses.
- Payment Processing
- Payment Orchestration & Acceptance
- Embedded Finance & Banking-as-a-Service
- Revenue
- $800.0M
- Employees
- 2,000
- Founded
- 2012
- Headquarters
- Londonderry County Borough, United Kingdom
What 35 Arbolus experts think of Checkout.com
NPS scores concentrate in the 7-9 range, with several high-value customers rating Checkout.com a 9 or 10. Renewal intent is high among large spenders and those with longer usage history, while pilot and onboarding customers are more likely to express uncertainty. Most customers report being in advanced implementation or live stages, highlighting stickiness. Key themes include automation, reliability, and support. Overall Customer Sentiment: Positive
Who reviewed Checkout.com
- C-Suite 68% (24)
- Director 26% (9)
- Manager 6% (2)
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Sentiment
31 Net Promoter Score, from 35 scored reviews- Promoters 15
- Passives 16
- Detractors 4
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 32 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 46% 13 answers
- 71% 7 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
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