Chubb
Chubb is a global property and casualty insurance company that provides commercial and personal insurance, reinsurance, and specialty coverages to businesses, individuals, and organizations. It offers products such as property, casualty, accident and health, personal lines, and specialty insurance distributed through brokers, agents, and direct channels. The company generates revenue primarily from insurance premiums and investment income on its insurance reserves.
- Revenue
- $52.0B
- Employees
- 34,000
- Founded
- 1882
- Headquarters
- New York City, United States of America
What 26 Arbolus experts think of Chubb
NPS scores are distributed with 35% at 9 or above, 47% between 7 and 8, and 18% at 6 or below. Renewal intent is strong among high spenders and influencers; however, some lower spend customers remain uncertain.The majority of customers have been using Chubb services for more than 1 year, indicating high stickiness, and positive sentiment is concentrated among long-term users. Offboarding and uncertain customers make up a smaller segment, with lower NPS and mixed renewal intent.Overall Customer Sentiment: Positive
Who reviewed Chubb
- C-Suite 80% (21)
- Director 12% (3)
- Manager 8% (2)
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Sentiment
11 Net Promoter Score, from 26 scored reviews- Promoters 6
- Passives 17
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Jan 8
- Apr 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 11 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 75% 8 answers
- 33% 3 answers
- 8/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
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