CIGNA Healthcare
Cigna Healthcare is a global health services company that provides medical, dental, pharmacy, behavioral health, and related insurance and wellness solutions to employers, government programs, and individuals. It generates revenue primarily through premiums for health insurance plans, fees for administrative services, and value-based care arrangements with healthcare providers. The company operates across commercial, Medicare, Medicaid, and international markets.
- Revenue
- $195.0B
- Employees
- 72,000
- Founded
- 1982
- Headquarters
- Bloomfield, United States of America
What 14 Arbolus experts think of CIGNA Healthcare
NPS scores cluster between 7 and 10 for 71% of the pool, indicating high satisfaction, with two detractor scores of 4 and 1. 81% of documented renewal decisions are positive, especially among high spenders. 68% of respondents report implementation of more than one year, evidencing strong stickiness. Patterns show positive adoption with minimal late-stage churn risk and high overall satisfaction.Overall Customer Sentiment: Positive
Who reviewed CIGNA Healthcare
- C-Suite 67% (9)
- Director 8% (1)
- Manager 25% (4)
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Sentiment
7 Net Promoter Score, from 14 scored reviews- Promoters 4
- Passives 7
- Detractors 3
Cumulative NPS by month
+1 over 5 months- Jan 6
- Feb 5
- Apr 6
- Jun 7
- Jul 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 50% 6 answers
- 100% 1 answer
- 100% 1 answer
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 2.5/10 Average score from customers not renewing
Top alternatives
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