CITIGROUP
Citigroup is a global diversified financial services company that provides consumer banking, corporate and investment banking, securities brokerage, transaction services, and wealth management to individuals, corporations, governments, and institutions worldwide. It generates revenue primarily through net interest income on loans and deposits, fees and commissions on banking and advisory services, trading and investment activities, and card services. The company operates under brands including Citibank and Citi across multiple regions and markets.
- Revenue
- $78.5B
- Employees
- 240,000
- Founded
- 1812
- Headquarters
- New York City, United States of America
What 8 Arbolus experts think of CITIGROUP
NPS scores are highly positive: 62.5% of respondents give a 10 NPS, 25% an 8 NPS, and 12.5% a 9 NPS. Most Users express maximum satisfaction, while Influencers reveal a minor dip. Renewal intent is certain only for large financial institutions with high spend; others are uncertain, reflecting an opportunity to reinforce value for Influencers. 75% of customers report being in the platform for more than one year, signaling strong stickiness.Overall Customer Sentiment: Positive
Who reviewed CITIGROUP
- C-Suite 62% (5)
- Director 38% (3)
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Sentiment
62 Net Promoter Score, from 8 scored reviews- Promoters 5
- Passives 3
- Detractors 0
Cumulative NPS by month
+0 over 3 months- Jun 9
- Jul 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 62 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 50% 2 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
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