Clearstream

clearstream.com · Luxembourg, Luxembourg

Clearstream is a Luxembourg-based post-trade services provider that operates international central securities depositories and related infrastructure for the settlement, custody, and administration of securities. It serves banks, broker-dealers, asset managers, and issuers worldwide with services including securities settlement, collateral management, and investment fund services, generating revenue through transaction fees, custody fees, and value‑added post‑trade services. Clearstream is part of Deutsche Börse Group and underpins cross-border securities markets in Europe and globally.

  • Payment Processing
  • Data Integration & ETL
  • Business Intelligence & Dashboards
Revenue
$1.6B
Employees
2,500
Founded
1970
Headquarters
Luxembourg, Luxembourg

What 21 Arbolus experts think of Clearstream

NPS scores cluster in the 7–9 range (avg. ~8), reflecting a generally positive sentiment toward Clearstream’s reliability, automation, and market connectivity. Renewal intent is strong among high-spending, established financial institutions, though a minority of mid/low spenders indicate uncertainty or plan to churn. Stickiness is high for those in live production stages (>1 year), but new adopters in pilots exhibit more tentative commitment. Key expert feedback highlights operational efficiency, risk reduction, and critical infrastructure strengths, balanced by concerns about integration complexity and customization.Overall Customer Sentiment: Positive

Who reviewed Clearstream

Total customers 21 20 current · 1 former
Reviews growth +9 in six months
Seniority of respondents
  • C-Suite 57% (12)
  • Director 33% (7)
  • Manager 10% (2)
Engineering Manager Manager NPS 9
Engineering Leader Manager NPS 8 Will renew
Executive C-Suite NPS 6 Undecided

Employer names and spend open in the full report, along with the other 18 customers.

Everything 21 customers told us about Clearstream.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

14 Net Promoter Score, from 21 scored reviews
  • Promoters 4
  • Passives 16
  • Detractors 1

Cumulative NPS by month

+0 over 6 months
  • Feb 8
  • Mar 8
  • May 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median -43 across 2 companies.

Praised

  • AI in Post-Trade Operations
  • Enhanced Automation
  • Broader Market Coverage
  • Market Connectivity and Automation

Criticised

  • AI and Innovation Risk
  • Price and Feature Competition
  • Switching Triggers
  • Cost Concerns

What customers say

Market Connectivity and Automation
“Clearstream delivers strong market connectivity, automation, and reduces operational risk for clients dealing with complex requirements.”
Critical for Settlement Efficiency
“Reliable settlement and asset servicing are essential for reducing operational risk, and Clearstream delivers this effectively across multiple markets.”
Reliable Post-Trade Infrastructure
“I would recommend Clearstream for organizations needing reliable securities settlement, custody, clearing, and post-trade infrastructure, especially where regulation and resilience are essential.”

Renewal intent

Plan to renew 45%
  • Will renew 5
  • Undecided 5
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 33% 6 answers
  • Director 50% 4 answers
  • Manager 100% 1 answer
  • 8.4/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

Top alternatives

Most weighed by Clearstream customers

Report

For people who use Clearstream

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