Clearstream
Clearstream is a Luxembourg-based post-trade services provider that operates international central securities depositories and related infrastructure for the settlement, custody, and administration of securities. It serves banks, broker-dealers, asset managers, and issuers worldwide with services including securities settlement, collateral management, and investment fund services, generating revenue through transaction fees, custody fees, and value‑added post‑trade services. Clearstream is part of Deutsche Börse Group and underpins cross-border securities markets in Europe and globally.
- Payment Processing
- Data Integration & ETL
- Business Intelligence & Dashboards
- Revenue
- $1.6B
- Employees
- 2,500
- Founded
- 1970
- Headquarters
- Luxembourg, Luxembourg
What 21 Arbolus experts think of Clearstream
NPS scores cluster in the 7–9 range (avg. ~8), reflecting a generally positive sentiment toward Clearstream’s reliability, automation, and market connectivity. Renewal intent is strong among high-spending, established financial institutions, though a minority of mid/low spenders indicate uncertainty or plan to churn. Stickiness is high for those in live production stages (>1 year), but new adopters in pilots exhibit more tentative commitment. Key expert feedback highlights operational efficiency, risk reduction, and critical infrastructure strengths, balanced by concerns about integration complexity and customization.Overall Customer Sentiment: Positive
Who reviewed Clearstream
- C-Suite 57% (12)
- Director 33% (7)
- Manager 10% (2)
Employer names and spend open in the full report, along with the other 18 customers.
Everything 21 customers told us about Clearstream.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
14 Net Promoter Score, from 21 scored reviews- Promoters 4
- Passives 16
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- May 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -43 across 2 companies.
Praised
- AI in Post-Trade Operations
- Enhanced Automation
- Broader Market Coverage
- Market Connectivity and Automation
Criticised
- AI and Innovation Risk
- Price and Feature Competition
- Switching Triggers
- Cost Concerns
What customers say
Renewal intent
Plan to renew 45%Plan to renew, by seniority
- 33% 6 answers
- 50% 4 answers
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Clearstream customersReport
For people who use Clearstream
Do you use Clearstream at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 21 customers of Clearstream have already contributed
Takes a few minutes. Your identity stays anonymous.