Cledara

cledara.com · Londonderry County Borough, United Kingdom

Cledara provides a SaaS management and spend control platform that helps companies discover, buy, manage, and cancel their software subscriptions while centralizing payments and approvals. It serves primarily small and mid-sized businesses and finance teams, generating revenue through subscription fees and payment-related services.

  • Spend Management
  • Expense Management
  • Procurement & Sourcing
Revenue
$8.0M
Employees
90
Founded
2018
Headquarters
Londonderry County Borough, United Kingdom

What 8 Arbolus experts think of Cledara

NPS scores are skewed positive, with 13% Promoters (NPS 9–10), 50% Passives (NPS 7–8), and 13% Detractors (NPS ≤6). Renewal intent is split: 29% Yes, 29% No, 29% Not Sure, and 13% not available. Stickiness is robust: 71% have used Cledara for more than a year, 14% are in Pilot, and 14% are offboarding. Key themes include strong satisfaction among long-term users and some uncertainty among mid-value, pilot-stage, or offboarding customers.Overall Customer Sentiment: Positive

Who reviewed Cledara

Total customers 8 7 current · 1 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 50% (4)
  • Director 25% (2)
  • Manager 25% (2)
Engineering Engineer Manager NPS 10
Finance Partner C-Suite NPS 7 Undecided
Finance Executive C-Suite NPS 7

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Sentiment

12 Net Promoter Score, from 8 scored reviews
  • Promoters 2
  • Passives 5
  • Detractors 1

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Feb 7
  • May 7
  • Jun 7
  • Jul 7
  • Sep 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 29 across 3 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 33%
  • Will renew 2
  • Undecided 2
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 33% 3 answers
  • Director 50% 2 answers
  • Manager 0% 1 answer
  • 8/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers
  • 7.5/10 Average score from customers not renewing

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