Cledara
Cledara provides a SaaS management and spend control platform that helps companies discover, buy, manage, and cancel their software subscriptions while centralizing payments and approvals. It serves primarily small and mid-sized businesses and finance teams, generating revenue through subscription fees and payment-related services.
- Spend Management
- Expense Management
- Procurement & Sourcing
- Revenue
- $8.0M
- Employees
- 90
- Founded
- 2018
- Headquarters
- Londonderry County Borough, United Kingdom
What 8 Arbolus experts think of Cledara
NPS scores are skewed positive, with 13% Promoters (NPS 9–10), 50% Passives (NPS 7–8), and 13% Detractors (NPS ≤6). Renewal intent is split: 29% Yes, 29% No, 29% Not Sure, and 13% not available. Stickiness is robust: 71% have used Cledara for more than a year, 14% are in Pilot, and 14% are offboarding. Key themes include strong satisfaction among long-term users and some uncertainty among mid-value, pilot-stage, or offboarding customers.Overall Customer Sentiment: Positive
Who reviewed Cledara
- C-Suite 50% (4)
- Director 25% (2)
- Manager 25% (2)
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Sentiment
12 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 5
- Detractors 1
Cumulative NPS by month
+0 over 6 months- May 8
- Feb 7
- May 7
- Jun 7
- Jul 7
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 29 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 50% 2 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
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