Coinbase
Coinbase is a global cryptocurrency exchange and financial technology company that provides a platform for individuals, institutions, and developers to buy, sell, store, and use digital assets. It generates revenue primarily through transaction fees, custodial services, subscription and services products, and related crypto-financial infrastructure offerings.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- Revenue
- $3.2B
- Employees
- 3,800
- Founded
- 2012
- Headquarters
- San Francisco, United States of America
What 148 Arbolus experts think of Coinbase
NPS scores for Coinbase skew strongly positive, with the majority of experts giving ratings of 8-10. Renewal intent is high among institutional and mid-market clients, particularly finance and operations leaders. Stickiness is strongest among users with over a year of use and those who integrate Coinbase as a core part of digital asset workflows. Main feedback themes include strong regulatory standing, robust security, ease of use, reliable liquidity, and comprehensive custody features. Product gaps focus on fee structure, limitations on asset coverage, and customer support responsiveness.Overall Customer Sentiment: Positive
Who reviewed Coinbase
- C-Suite 63% (93)
- Director 25% (37)
- Manager 12% (18)
Employer names and spend open in the full report, along with the other 145 customers.
Everything 148 customers told us about Coinbase.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
33 Net Promoter Score, from 148 scored reviews- Promoters 72
- Passives 54
- Detractors 22
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 33 across 3 companies.
Praised
- Ease of Use and Operational Fit
- Deep Liquidity and Robust Security
- Regulatory Trust and Compliance
- Advanced Analytics and Trading Tools
Criticised
- Competition and Pricing Pressure
- Regulatory or Security Risks
- AI-driven Competitor Innovation
- Advanced Trading Limitations
What customers say
Renewal intent
Plan to renew 52%Plan to renew, by seniority
- 48% 27 answers
- 73% 15 answers
- 33% 6 answers
- 0% 2 answers
- 8.9/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 5.8/10 Average score from customers not renewing
Top alternatives
Most weighed by Coinbase customers
Report
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For people who use Coinbase
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