Conservice
Conservice is a utility management and billing services provider that helps multifamily, commercial, student housing, military, and other real estate owners and managers manage utility accounts, recover utility costs, and ensure regulatory compliance. The company offers services such as utility billing, invoice processing, vacant cost recovery, and sustainability reporting, generating revenue through recurring service and processing fees. Its platform and services are used to centralize utility data, streamline payments, and improve cost recovery across large property portfolios.
- IT Consulting & Implementation
- Business Process Management
- Revenue
- $350.0M
- Employees
- 2,000
- Founded
- 2000
- Headquarters
- River Heights, United States of America
What 28 Arbolus experts think of Conservice
NPS is strong with over 80% of scores 8–10, particularly among high and mid spenders in leadership roles. Most customers describe Conservice as mission-critical for daily operations, especially in large multifamily portfolios. Renewal intent remains robust, with only a small minority considering switching due to recent billing lags or customer service challenges. Stickiness is very high: the vast majority report multi-year adoption. Key feedback themes highlight automation value, customer service improvements, and concerns about the pace of billing processes and scalability. Overall Customer Sentiment: Positive
Who reviewed Conservice
- C-Suite 78% (22)
- Director 15% (4)
- Manager 7% (2)
Employer names and spend open in the full report, along with the other 25 customers.
Everything 28 customers told us about Conservice.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
42 Net Promoter Score, from 28 scored reviews- Promoters 17
- Passives 6
- Detractors 5
Cumulative NPS by month
-1 over 6 months- May 9
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 0 across 3 companies.
Praised
- Portfolio-Wide Utility Management and Compliance
- Mission-Critical Automation and Time Savings
- Best-in-Class Service and Partnership Approach
- Enhancing Customer Service as Conservice Scales
Criticised
- Pricing and BPO Cost Concerns
- Billing Process Lags Impact Residents
- Rapid Growth Straining Customer Support
- Lagging Billing Processes Could Spur Churn
What customers say
Renewal intent
Plan to renew 74%Plan to renew, by seniority
- 73% 15 answers
- 100% 2 answers
- 0% 1 answer
- 100% 1 answer
- 9.6/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 4.7/10 Average score from customers not renewing
Top alternatives
Most weighed by Conservice customers
Report
More in Consulting & Professional Services and Supply Chain & Logistics
Other companies in both categories with a customer report.
For people who use Conservice
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