Arbolus Intelligence

CME Group

cmegroup.com · Chicago Loop, United States of America

CME Group is a global derivatives marketplace that operates futures, options, and related derivatives exchanges across asset classes including interest rates, equity indexes, foreign exchange, energy, agricultural commodities, and metals. It provides trading, clearing, market data, and risk management services to financial institutions, corporations, professional traders, and other market participants worldwide, generating revenue primarily from transaction fees, clearing and settlement fees, and market data services. The company also offers electronic trading platforms and technology solutions that support around-the-clock access to its markets.

Listed in
Revenue
$5.8B
Employees
4,600
Founded
2007
Headquarters
Chicago Loop, United States of America

What 48 Arbolus experts think of CME Group

NPS sentiment is strong, with over 85% of scores at or above 8, reflecting high satisfaction. Renewal intent is robust, with most experts confirming ongoing usage and only isolated uncertainty or negative signals. Stickiness is high, as most customers have been active for more than 1 year. Expert feedback emphasizes features like breadth of product, reliability, and regulatory legitimacy, while minor concerns include cost and complexity. Overall Customer Sentiment: Positive

Who reviewed CME Group

Total customers 48 39 current · 9 former
Reviews growth +13 in six months
Seniority of respondents
  • C-Suite 66% (32)
  • Director 21% (10)
  • Manager 13% (6)
Product Leader C-Suite NPS 8 Will renew Submitted Aug 2025
Not specified C-Suite NPS 8 Will renew Submitted Apr 2026
Engineering Leader Manager NPS 9 Will renew Submitted Aug 2025

Employer names and spend open in the full report, along with the other 45 customers.

Everything 48 customers told us about CME Group.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

27 Net Promoter Score, from 48 scored reviews
  • Promoters 18
  • Passives 25
  • Detractors 5

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 27 across 1 companies.

Praised

  • Increased Footprint
  • LatAm Expansion
  • Integration and Automation
  • Regulatory and Service Support

Criticised

  • Cost and Complexity
  • Initial Learning Curve
  • Scalability and Ease of Integration
  • Cost Sensitivity

What customers say

Regulatory and Service Support
“Great feature functionality, robust pricing and valuation, and multi-jurisdictional regulatory compliance are the standout strengths.”
Product Breadth and Innovation
“A good range of products both on the investment side and in technology, with relationships that evolve even as competition grows.”
Market Leadership and Reliability
“CME Group is the world leader in derivatives trading and clearing, extremely reliable and highly regulated, making it critical for our operations.”

Renewal intent

Plan to renew 87%
  • Will renew 26
  • Undecided 3
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 79% 19 answers
  • Director 100% 7 answers
  • Manager 100% 4 answers
  • 8.2/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

Top alternatives

Most weighed by CME Group customers

Report

Customer Report - Oct 2026 Oct 2026 48 + 2

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