ClearBank Limited
ClearBank is a UK-based cloud-native clearing and embedded banking platform that provides regulated banking infrastructure, real-time payment processing, and accounts to financial institutions and fintechs. It offers access to payment schemes such as Faster Payments, Bacs, CHAPS, and SEPA, along with agency banking and embedded banking services via APIs. The company generates revenue through account, transaction, and platform fees charged to banks, fintechs, and other regulated institutions using its infrastructure.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- API Management & Integration
- Revenue
- $150.0M
- Employees
- 650
- Founded
- 2015
- Headquarters
- Londonderry County Borough, United Kingdom
What 23 Arbolus experts think of ClearBank Limited
NPS scores are largely positive, with a predominant cluster in the 7-9 range and one outlier with a lower rating. Renewal intent is generally high, especially among Influencer roles with established usage and significant spend. Implementation stages are mature, with a majority in use for more than 1 year, a minority in pilot or onboarding, and few entering offboarding. Expert feedback highlights trust in regulatory standing, rapid integration, and positive support, although implementation friction (such as setup complexity or portal usability) is noted. Notably, high spenders and long-term customers show the strongest sentiment.Overall Customer Sentiment: Positive
Who reviewed ClearBank Limited
- C-Suite 68% (16)
- Director 27% (6)
- Manager 5% (1)
Employer names and spend open in the full report, along with the other 20 customers.
Everything 23 customers told us about ClearBank Limited.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
17 Net Promoter Score, from 23 scored reviews- Promoters 6
- Passives 15
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 6 across 4 companies.
Praised
- API-Driven Architecture
- Regulatory Advantage and Trust
- Flexible KYC and Customer Onboarding
- Lowering Setup Costs
Criticised
- Emerging Competitor Risk
- Retention Risk from Usability Issues
- Cost-Sensitive Customer Churn
- Perceived Small Market Alternatives
What customers say
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 50% 10 answers
- 75% 4 answers
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by ClearBank Limited customers
Report
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