Citibank
Citibank is the consumer and commercial banking business of Citigroup, providing retail banking, credit cards, wealth management, and corporate banking services to individuals, small businesses, and large enterprises globally. It generates revenue primarily from net interest income on loans and deposits, fees on cards and transactions, and a range of treasury and capital markets services. Citibank operates through branches, digital channels, and institutional banking relationships across multiple countries.
- Payment Processing
- Wealth & Investment Software
- Lending & Credit Software
- Revenue
- $78.0B
- Employees
- 240,000
- Founded
- 1812
- Headquarters
- New York City, United States of America
What 9 Arbolus experts think of Citibank
NPS scores are concentrated in the 7-10 range (6 out of 9 experts), with two Promoters (9, 10 NPS), three Passives (7, 8), and two Detractors (4, 5). Renewal intent is split: 2 Yes, 3 Not Sure, remainder unspecified. Stickiness is high, with 100% of experts using the product for over a year. Key themes include entrenched adoption, perceived efficiency, and some renewal uncertainty among Influencers. Overall Customer Sentiment: Positive
Who reviewed Citibank
- C-Suite 67% (6)
- Director 22% (2)
- Manager 11% (1)
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Sentiment
-11 Net Promoter Score, from 9 scored reviews- Promoters 2
- Passives 4
- Detractors 3
Cumulative NPS by month
+3 over 6 months- Jul 4
- Sep 6
- Mar 6
- Jun 6
- Aug 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -11 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 67% 3 answers
- 0% 1 answer
- 7.5/10 Average score from customers who will renew
- 4.5/10 Average score from undecided customers
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