Chase Paymentech
Chase Paymentech is the merchant services and payment processing arm of JPMorgan Chase, providing businesses with solutions to accept credit and debit cards, e‑commerce payments, and other electronic transactions. It serves merchants of all sizes across retail, e‑commerce, hospitality, and other sectors through payment gateways, point-of-sale processing, and related services, generating revenue via transaction fees and service charges. The business is integrated into JPMorgan Chase’s broader commercial banking and payments offerings.
- Payment Processing
- Payment Orchestration & Acceptance
- Embedded Finance & Banking-as-a-Service
- Revenue
- $3.5B
- Employees
- 5,000
- Founded
- 1985
- Headquarters
- New York City, United States of America
What 45 Arbolus experts think of Chase Paymentech
NPS distribution among respondents is moderately positive with a range from 4 to 10, clustering at 7–10 among both users and influencers. Renewal intent is split: while some high spenders and finance leaders confirm intent to renew, others indicate caution or uncertainty, primarily due to cost concerns. Most users report long-term implementation (over a year), with high transaction dependence noted. Key positive themes are payment reliability and transaction volume handling; cost and lock-in are main friction points.Overall Customer Sentiment: Positive
Who reviewed Chase Paymentech
- C-Suite 98% (44)
- Director 2% (1)
Employer names and spend open in the full report, along with the other 42 customers.
Everything 45 customers told us about Chase Paymentech.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
15 Net Promoter Score, from 45 scored reviews- Promoters 15
- Passives 22
- Detractors 8
Cumulative NPS by month
+2 over 6 months- Oct 6
- Mar 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 34 across 3 companies.
Praised
- Comprehensive Payment Capabilities
- Industry-Scale Transaction Handling
- Specialization in Key Verticals
- Cost Leadership Potential
Criticised
- High Processing Fees
- Rigid Control and Lock-In
- Industry Fit Variability
- Competitive Fee Pressure
What customers say
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 64% 14 answers
- 8.7/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 6.7/10 Average score from customers not renewing
Top alternatives
Most weighed by Chase Paymentech customers
Report
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