Centene
Centene is a diversified healthcare enterprise that provides managed care services to government-sponsored and commercial healthcare programs, primarily Medicaid, Medicare, and Health Insurance Marketplace plans in the United States. It contracts with state and federal agencies to deliver health coverage and related services to under‑insured and uninsured individuals, as well as specialty services such as behavioral health, pharmacy benefit management, and care management. Revenue is generated mainly through per-member, per-month premiums and service fees from government and commercial payers.
- Electronic Health Records
- Revenue
- $154.0B
- Employees
- 72,000
- Founded
- 1984
- Headquarters
- St. Louis, United States of America
What 7 Arbolus experts think of Centene
NPS scores show a wide range, with 40% Promoters (scores 9–10), 40% Passives (score 7), and 20% Detractors (score 4). Renewal intent displays a mixed pattern: 50% indicate strong renewal intent, 25% are not sure, and 25% did not respond. Implementation stickiness is generally high, as 67% report using Centene for over a year. Key themes include reliability, sector expertise, and service quality as positives, with digital flexibility and reporting pace as areas for concern.Overall Customer Sentiment: Neutral
Who reviewed Centene
- C-Suite 71% (5)
- Director 29% (2)
Employer names and spend open in the full report, along with the other 4 customers.
Everything 7 customers told us about Centene.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
28 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 3
- Detractors 1
Cumulative NPS by month
+1 over 3 months- Jul 7
- Aug 6
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.
Praised
- Scalability and Member Support
- Operational Efficiency and Digital Enablement
- Established Healthcare Sector Experience
- Value-Driven Budget Growth
Criticised
- Flexibility vs. Specialist Providers
- Manual Work and Efficiency Gaps
- Integration and Digital Pace
- Declining Service Quality
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 9.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Report
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