Braintree
Braintree is a payments technology company that provides a gateway, merchant accounts, and related APIs for businesses to accept and process online and mobile payments. It serves e-commerce companies, marketplaces, and SaaS platforms by enabling credit/debit card, digital wallet, and local payment method transactions globally. The company generates revenue primarily through transaction processing fees and value-added payment services.
- Payment Processing
- Revenue
- $250.0M
- Employees
- 500
- Founded
- 2007
- Headquarters
- Chicago Loop, United States of America
What 35 Arbolus experts think of Braintree
NPS scores are generally positive, with 16% Promoters (NPS 9–10), 46% Passives (NPS 7–8), and 38% Detractors (NPS 0–6). Renewal intent is strong among established organizations, particularly those with higher spend and longer tenures. The majority are in the MoreThan1Year or Pilot implementation stages, reflecting embedded, critical use or ongoing evaluation. Key themes include strong compliance, robust online checkout experiences, attractive pricing models, and high reliability. Some concerns exist around onboarding speed and physical retail limitations.Overall Customer Sentiment: Positive
Who reviewed Braintree
- C-Suite 75% (26)
- Director 16% (6)
- Manager 9% (3)
Employer names and spend open in the full report, along with the other 32 customers.
Everything 35 customers told us about Braintree.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 35 scored reviews- Promoters 10
- Passives 15
- Detractors 10
Cumulative NPS by month
+0 over 6 months- May 7
- Jun 7
- Jul 8
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 34 across 5 companies.
Praised
- Seamless Checkout Integration
- Dedicated Merchant Accounts
- Flexible, Cost-Effective Pricing
- Adopt AI-Driven Payments
Criticised
- Resource-Intensive Integration
- Slow Account Approval
- No Physical Retail Support
- Requirement for Unified Commerce
What customers say
Renewal intent
Plan to renew 42%Plan to renew, by seniority
- 45% 20 answers
- 25% 4 answers
- 100% 1 answer
- 0% 1 answer
- 8.2/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 2.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Braintree customers
Report
More in Financial Services & Payments
Other companies in Financial Services & Payments with a customer report.
For people who use Braintree
Do you use Braintree at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 35 customers of Braintree have already contributed
Takes a few minutes. Your identity stays anonymous.