Barclays
Barclays is a global universal bank that provides retail, business, corporate, and investment banking, as well as wealth management and payments services to individuals, SMEs, corporations, and institutions. It generates revenue primarily from net interest income on loans and deposits, fees and commissions on banking and advisory services, trading and investment income, and payment processing fees. The group operates through its UK and international consumer banking arms and Barclays International, which includes corporate and investment banking and card services.
- Revenue
- $29.0B
- Employees
- 83,000
- Founded
- 1896
- Headquarters
- Londonderry County Borough, United Kingdom
What 10 Arbolus experts think of Barclays
NPS distribution is broad: 37.5% rate Barclays 9–10, while 37.5% rate 4–5, showing a split between promoters and detractors. Renewal intent data reveals 3 Yes (37.5%), 3 No (37.5%), and 2 unknown. Stickiness is similarly mixed: 62.5% with more than 1 year implemented, 25% offboarding, and 12.5% less than 1 year. Key themes include high NPS for ongoing, long-term users, offset by notable churn risk at both low and high spend levels.Overall Customer Sentiment: Neutral
Who reviewed Barclays
- C-Suite 33% (3)
- Director 56% (6)
- Manager 11% (1)
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Sentiment
40 Net Promoter Score, from 10 scored reviews- Promoters 6
- Passives 2
- Detractors 2
Cumulative NPS by month
+4 over 6 months- Dec 4
- Apr 7
- May 7
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 34 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 0% 1 answer
- 40% 5 answers
- 8/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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