Blue Matter
Blue Matter is a management consulting firm that focuses on strategy, commercialization, and organizational support for biopharmaceutical and life sciences companies. It helps clients with product and portfolio strategy, launch planning, market access, and lifecycle management across global markets. The firm generates revenue through project-based consulting engagements and long-term advisory relationships with pharma and biotech clients.
- IT Consulting & Implementation
- Revenue
- $35.0M
- Employees
- 150
- Founded
- 2012
- Headquarters
- San Francisco, United States of America
What 19 Arbolus experts think of Blue Matter
NPS scores are broadly distributed from 3 to 9 with an average near 7, indicating moderate advocacy. About 65% of insights align with positive sentiment (NPS ≥7). Renewal intent, where specified, shows 40% not sure and 30% explicit non-renewal. Most ongoing users have been with Blue Matter for over 1 year, while offboarding is paired with negative NPS. Key themes: high industry fit but patchy customer retention.Overall Customer Sentiment: Neutral
Who reviewed Blue Matter
- C-Suite 68% (13)
- Director 32% (6)
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Sentiment
-26 Net Promoter Score, from 19 scored reviews- Promoters 1
- Passives 12
- Detractors 6
Cumulative NPS by month
-1 over 6 months- Dec 8
- Jan 8
- Feb 7
- Jun 7
- Aug 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -26 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 27%Plan to renew, by seniority
- 33% 6 answers
- 20% 5 answers
- 8/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 5.3/10 Average score from customers not renewing
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