Boston Consulting Group (BCG)
Boston Consulting Group (BCG) is a global management consulting firm that advises corporations, governments, and non-profits on strategy, operations, digital transformation, and organizational change. The firm generates revenue through project-based consulting engagements and long-term advisory relationships across industries such as consumer, industrials, healthcare, financial services, technology, and the public sector. BCG also offers specialized consulting in areas like data science, digital ventures, and transformation programs through its affiliated units.
- IT Consulting & Implementation
- Revenue
- $12.0B
- Employees
- 32,000
- Founded
- 1963
- Headquarters
- Boston, United States of America
What 77 Arbolus experts think of Boston Consulting Group (BCG)
NPS scores cluster in the positive range, with a weighted average of approximately 8.3. Promoters (NPS 9–10) account for 31%, while passives (NPS 7–8) make up 47%, and detractors (NPS 0–6) comprise 22%. Renewal intent is high among those with large spend and over 1 year of usage, while uncertainty is more common in pilots or new deployments. Most customers are in advanced implementation stages, indicating solution stickiness and customer maturity. Key themes include high satisfaction with strategic value, but areas for improvement among new clients or those with lower spend. Overall Customer Sentiment: Positive
Who reviewed Boston Consulting Group (BCG)
- C-Suite 73% (56)
- Director 23% (18)
- Manager 4% (3)
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Sentiment
32 Net Promoter Score, from 77 scored reviews- Promoters 33
- Passives 36
- Detractors 8
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 32 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 50% 26 answers
- 17% 6 answers
- 9.1/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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