Brillio
Brillio is a global digital transformation and IT services company that helps enterprises modernize their technology, migrate to the cloud, and build data- and AI-driven products and experiences. It serves large and mid-market clients across industries such as financial services, retail, technology, and manufacturing through consulting, design, engineering, and managed services. Brillio generates revenue through project-based engagements and ongoing managed and cloud services contracts.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $650.0M
- Employees
- 6,000
- Founded
- 2014
- Headquarters
- Plainsboro Center, United States of America
What 16 Arbolus experts think of Brillio
Brillio receives NPS scores between 7 and 10 from a majority of experts, reflecting generally positive sentiment. 80% of high spenders indicate intent to renew, with long-term implementation (>1 year) prevailing among strategic customers. Key drivers include strong engineering talent, agility, and responsiveness, while challenges include talent consistency and coverage for niche skills. Experts highlight Brillio’s adaptability and commercial competitiveness as strengths. However, select users express concerns about variable consultant quality and specialized resource availability, underscoring a focus area for improvement.Overall Customer Sentiment: Positive
Who reviewed Brillio
- C-Suite 53% (8)
- Director 47% (8)
Employer names and spend open in the full report, along with the other 13 customers.
Everything 16 customers told us about Brillio.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
50 Net Promoter Score, from 16 scored reviews- Promoters 9
- Passives 6
- Detractors 1
Cumulative NPS by month
+0 over 4 months- Dec 8
- Jul 9
- Aug 9
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 24 across 4 companies.
Praised
- AI Enablement and Productivity Proof
- Outcome Visibility for AI Initiatives
- Scale Specialist Expertise Globally
- Deep Technical Expertise and Strategic Guidance
Criticised
- Quality Gap between Pitch and Delivery
- AI and Automation Displacement
- Strong Global Competitor Pressure
- Scaling Niche Skills Globally
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 3 answers
- 67% 6 answers
- 8.8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Brillio customers
Report
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