BSI
BSI (British Standards Institution) is a global standards, certification, and assurance provider that develops and publishes technical and management standards and offers related testing, auditing, training, and consulting services to organizations across industries. It generates revenue through the sale of standards, certification and assessment services (such as ISO certifications), product testing and verification, and professional training and advisory engagements. BSI serves corporate, government, and institutional clients seeking to improve quality, safety, security, and regulatory compliance worldwide.
- GRC & Compliance Automation
- Cybersecurity Services
- IT Consulting & Implementation
- Revenue
- $900.0M
- Employees
- 5,500
- Founded
- 1901
- Headquarters
- Londonderry County Borough, United Kingdom
What 19 Arbolus experts think of BSI
NPS distribution is weighted to high satisfaction, with three experts rating 9 or 10 and a mix in the 6–8 range, though outliers exist with very low scores. Renewal intent is positive, with 75% of respondents with available data indicating they are likely to renew, particularly those with long-term adoption and above-average spend. Stickiness is high; 80% report more than 1 year of use, with only rare instances of pilot or uncertain stage. Key themes driving sentiment are solution reliability, compliance alignment, and substantial ongoing contract value.Overall Customer Sentiment: Positive
Who reviewed BSI
- C-Suite 68% (13)
- Director 32% (6)
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Sentiment
10 Net Promoter Score, from 19 scored reviews- Promoters 6
- Passives 9
- Detractors 4
Cumulative NPS by month
+1 over 6 months- May 6
- Jun 6
- Jul 7
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 10 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 78% 9 answers
- 33% 3 answers
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
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