Burns & McDonnell
Burns & McDonnell is an employee-owned engineering, architecture, construction, environmental and consulting firm that designs and builds infrastructure and facilities for clients in sectors such as energy, utilities, aviation, industrial manufacturing, and government. The company generates revenue through professional services, design-build and EPC (engineering, procurement and construction) project delivery, and related consulting engagements worldwide.
- IT Consulting & Implementation
- Revenue
- $6.0B
- Employees
- 13,000
- Founded
- 1898
- Headquarters
- Kansas City, United States of America
What 25 Arbolus experts think of Burns & McDonnell
NPS scores are clustered between 4 and 10, with 70% of participants rating 7 or above and 17% rating 9 or above. Most customers report being in the more than 1 year implementation stage, correlating with strong satisfaction and continued use. However, a small proportion (one offboarding) and a minority of 4–6 NPS ratings indicate a need to monitor dissatisfaction and potential churn. Renewal intent is split among the small subset who disclosed—there is at least one instance of 'No' and multiple 'Not Sure,' notably among higher spenders.Overall Customer Sentiment: Positive
Who reviewed Burns & McDonnell
- C-Suite 64% (16)
- Director 24% (6)
- Manager 12% (3)
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Sentiment
24 Net Promoter Score, from 25 scored reviews- Promoters 10
- Passives 11
- Detractors 4
Cumulative NPS by month
+1 over 6 months- Apr 7
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 24 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 25% 4 answers
- 100% 1 answer
- 7/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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