C&IT
C&IT (Conference & Incentive Travel) is a UK-based media and events brand that provides news, analysis, research, and in‑person conferences for corporate event planners and the meetings, incentives, conferences and exhibitions (MICE) industry. It generates revenue through subscriptions, advertising and sponsorship, and ticketed industry events and awards programmes.
- Revenue
- $4.0M
- Employees
- 25
- Founded
- 1984
- Headquarters
- Londonderry County Borough, United Kingdom
What 13 Arbolus experts think of C&IT
The NPS distribution ranges from 3 to 9, with most scores between 7 and 9 among Influencer roles in manufacturing and hospitality, reflecting strong satisfaction from strategic users. Renewal intent aligns positively with higher NPS and spend levels, although there is notable uncertainty among Users and some offboarding cases. Stickiness is highest among customers with more than one year of implementation, especially where the tool is integral to global event programs. Key feedback themes highlight strong global fit, efficiency gains, and deep destination intelligence, but some experts cite concerns over compliance integration and reporting granularity.Overall Customer Sentiment: Positive
Who reviewed C&IT
- C-Suite 69% (9)
- Director 31% (4)
Employer names and spend open in the full report, along with the other 10 customers.
Everything 13 customers told us about C&IT.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
7 Net Promoter Score, from 13 scored reviews- Promoters 4
- Passives 6
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Oct 7
- Nov 7
- Dec 7
- May 7
- Jun 7
- Sep 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 40 across 3 companies.
Praised
- Scalable Solutions
- Comprehensive Market Intelligence
- Improved Channel Incentives
- Stronger Predictive ROI Tools
Criticised
- Procurement and Compliance Integration Gaps
- Lack of Deep Industry-Specific Intelligence
- End-to-End Event Cost Transparency
- Competitor Improvement in Analytics
What customers say
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 67% 9 answers
- 50% 4 answers
- 8.5/10 Average score from customers who will renew
- 5.3/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by C&IT customers
Report
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