Capgemini
Capgemini is a global consulting, technology services, and digital transformation company that helps enterprises design, implement, and manage IT and business solutions. It serves large and mid-market organizations across industries with services spanning strategy and management consulting, systems integration, cloud and infrastructure, and outsourced IT and business process operations. The company generates revenue primarily through long-term consulting engagements, project-based implementation work, and managed services contracts.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $22.0B
- Employees
- 340,000
- Founded
- 1967
- Headquarters
- Paris, France
What 131 Arbolus experts think of Capgemini
NPS scores are clustered in the 7–10 range, with positive momentum among high spenders and long-term clients. Likely renewal intent is strongest where measurable process gains and managed support are clear. Stickiness is highest in multi-year deployments with managed services and transformation programs. Key expert themes emphasize delivery reliability but also flag variable squad quality and the critical role of assigned teams. Overall, Capgemini is recommended for strategic or regulated projects but not for low-margin or small-scale work.Overall Customer Sentiment: Positive
Who reviewed Capgemini
- C-Suite 70% (92)
- Director 24% (31)
- Manager 6% (8)
Employer names and spend open in the full report, along with the other 128 customers.
Everything 131 customers told us about Capgemini.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
18 Net Promoter Score, from 131 scored reviews- Promoters 45
- Passives 65
- Detractors 21
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 19 across 4 companies.
Praised
- Team Consistency
- Measurable Process Improvement
- AI-Enhanced Workflows
- Accountability and Governance
Criticised
- Competitive Switching
- Support Failures and Scope Creep
- Team Turnover Risk
- Team Variability
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 44% 61 answers
- 59% 22 answers
- 80% 5 answers
- 8.4/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Capgemini customers
Report
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