Bright Horizons
Bright Horizons is a provider of employer-sponsored child care, early education, and workforce education services, operating child care centers and related programs for working families. The company partners with employers to offer on-site and near-site child care, back-up care, and education benefits as part of employee benefits packages. It generates revenue through long-term service contracts with organizations and tuition and fees paid by families using its centers and programs.
- IT Consulting & Implementation
- Revenue
- $2.3B
- Employees
- 33,000
- Founded
- 1986
- Headquarters
- Newton, United States of America
What 6 Arbolus experts think of Bright Horizons
NPS is distributed between 6 and 9, with a mean around 7.2, indicating moderate-to-strong satisfaction. 67% of responses show high renewal intent, especially among high and mid spenders. All users are in the MoreThan1Year implementation stage, signaling established usage and platform stickiness. Higher spenders report greater satisfaction and stronger renewal intent, correlating with longer-term deployment and perceived value.Overall Customer Sentiment: Positive
Who reviewed Bright Horizons
- C-Suite 50% (3)
- Director 50% (3)
Employer names and spend open once the report publishes.
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Sentiment
-16 Net Promoter Score, from 6 scored reviews- Promoters 1
- Passives 3
- Detractors 2
Cumulative NPS by month
+0 over 4 months- Apr 7
- Apr 7
- May 7
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 50% 2 answers
- 100% 2 answers
- 8/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
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