BRIGHTFLAG
Brightflag provides AI-powered legal spend management and e-billing software that helps corporate legal departments manage outside counsel invoices, track matters, and analyze legal spend. The platform centralizes billing, budgets, and vendor management to improve cost control and reporting for in-house legal teams. Brightflag generates revenue through subscription-based SaaS licensing and related services to enterprise and mid-market customers.
- Spend Management
- Workflow Automation
- Business Intelligence & Dashboards
- Revenue
- $25.0M
- Employees
- 200
- Founded
- 2014
- Headquarters
- Dublin, Ireland
What 8 Arbolus experts think of BRIGHTFLAG
NPS scores are mostly in the 6–9 range, with no promoters (9–10), suggesting general satisfaction but limited promoter enthusiasm. 35% display positive renewal intent, while 53% are uncertain about renewing, and 12% will not renew. Stickiness is moderate, with 50% in 'More Than 1 Year' implementation, 25% in 'Less Than 1 Year', and 25% in 'Pilot'. Themes indicate moderate satisfaction tempered by uncertainties about long-term value.Overall Customer Sentiment: Neutral
Who reviewed BRIGHTFLAG
- C-Suite 75% (6)
- Director 12% (1)
- Manager 12% (1)
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Sentiment
-12 Net Promoter Score, from 8 scored reviews- Promoters 1
- Passives 5
- Detractors 2
Cumulative NPS by month
-2 over 6 months- Jul 9
- Oct 8
- Nov 8
- Feb 8
- May 7
- Jun 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -24 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 14%Plan to renew, by seniority
- 20% 5 answers
- 0% 1 answer
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
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