CounselOps
CounselOps provides software and services that help corporate legal departments and law firms manage outside counsel relationships, legal operations workflows, and related spend and performance data. Its platform centralizes matter information, vendor management, and reporting so legal teams can improve transparency and control over their legal work. The company generates revenue through subscriptions and associated professional services for implementation and support.
- Workflow Automation
- Business Intelligence & Dashboards
- IT Consulting & Implementation
- Revenue
- $900.0K
- Employees
- 10
- Founded
- 2021
- Headquarters
- New York City, United States of America
What 7 Arbolus experts think of CounselOps
NPS scores range from 7 to 10, with 43% of respondents rating 8 or higher and two responses at the highest tier. Renewal intent is mixed, with 43% likely to renew, 14% indicating no renewal, and 43% not sure. Stickiness by implementation stage shows 29% at pilot phase, 29% less than one year in use, and 14% at more than one year; one high-spend client is offboarding. The data suggests stable yet tentative customer satisfaction, with theme patterns indicating positive user sentiment but some institutional buyers maintaining wait-and-see or offboarding positions.Overall Customer Sentiment: Neutral
Who reviewed CounselOps
- C-Suite 57% (4)
- Director 29% (2)
- Manager 14% (1)
Employer names and spend open once the report publishes.
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Sentiment
28 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 5
- Detractors 0
Cumulative NPS by month
-1 over 3 months- Nov 9
- Dec 8
- Jun 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 0 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 25% 4 answers
- 0% 1 answer
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 8.7/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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For people who use CounselOps
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