DISCO
DISCO is a legal technology company that provides cloud-based ediscovery, case management, and legal document review software for law firms, corporations, and government agencies. Its platform uses AI and automation to help legal teams collect, process, search, and analyze large volumes of data for litigation, investigations, and compliance matters, sold primarily via SaaS subscriptions and related services. DISCO also offers professional and managed review services to support complex matters end to end.
- Document Management & E-signature
- Workflow Automation
- Knowledge Management & Collaboration
- Revenue
- $135.0M
- Employees
- 650
- Founded
- 2013
- Headquarters
- Austin, United States of America
What 8 Arbolus experts think of DISCO
NPS scores range from 4 to 9, with a concentration above 7, indicating generally positive sentiment. 67% of customers with known renewal intent express confidence in renewing, especially among higher spend and mature users. Implementation stages are distributed across pilot (33%), under 1 year (33%), and more than 1 year (33%), showing a mix of new and established clients. Positive drivers include efficiency and user experience, while negative sentiment is confined to isolated pilot feedback.Overall Customer Sentiment: Positive
Who reviewed DISCO
- C-Suite 75% (6)
- Director 12% (1)
- Manager 12% (1)
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Sentiment
0 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 4
- Detractors 2
Cumulative NPS by month
-2 over 5 months- Oct 9
- Nov 9
- Jan 7
- Mar 7
- Jul 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 5 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 3 answers
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Top alternatives
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