DocuSign CLM

docusign.com · San Francisco, United States of America

DocuSign CLM is a contract lifecycle management software product from DocuSign that helps organizations automate the creation, negotiation, approval, and storage of contracts and related documents. It integrates with CRM, ERP, and other business systems to centralize contract data, enforce workflows, and improve visibility and compliance across the contract process. The product is sold on a subscription basis to mid-market and enterprise customers across multiple industries.

  • Contract Lifecycle Management
  • Document Management & E-signature
  • Workflow Automation
Revenue
$2.9B
Employees
7,000
Founded
2003
Headquarters
San Francisco, United States of America

What 54 Arbolus experts think of DocuSign CLM

54 customers have reviewed DocuSign CLM so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.

Who reviewed DocuSign CLM

Total customers 54 50 current · 4 former
Reviews growth +54 in six months
Seniority of respondents
  • C-Suite 70% (38)
  • Director 23% (12)
  • Manager 8% (4)
Operations Leader Manager NPS 8
Operations Leader C-Suite NPS 7 Undecided
Operations Leader C-Suite NPS 10

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Sentiment

48 Net Promoter Score, from 54 scored reviews
  • Promoters 30
  • Passives 20
  • Detractors 4

Cumulative NPS by month

-2 over 4 months
  • Jul 10
  • Aug 9
  • Sep 8
  • Oct 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 30 across 4 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 69%
  • Will renew 11
  • Undecided 5
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 55% 11 answers
  • Director 100% 4 answers
  • Not specified 100% 1 answer
  • 9.1/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers

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