Citation Group
Citation Group is a UK-based provider of outsourced compliance, HR, employment law, and health and safety support services for small and mid-sized businesses. It offers subscription-based advisory, documentation, training, and software tools to help clients manage regulatory obligations, workforce issues, and risk. The company generates revenue through recurring service contracts and consultancy engagements across sectors such as care, education, and general SME services.
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $250.0M
- Employees
- 1,500
- Founded
- 1995
- Headquarters
- Wilmslow, United Kingdom
What 7 Arbolus experts think of Citation Group
NPS scores range from 5 to 10, with a weighted average near 7.7. 29% are promoters, 57% are passives, and 14% are detractors. Renewal intent is split: 29% yes, 43% not sure, 14% no, and 14% not provided. 86% of customers have implemented for over one year, indicating stickiness, but uncertainty among key decision makers tempers enthusiasm. Mixed renewal intent and moderate NPS suggest customers perceive stable value but demand further improvement.Overall Customer Sentiment: Neutral
Who reviewed Citation Group
- C-Suite 100% (7)
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Sentiment
0 Net Promoter Score, from 7 scored reviews- Promoters 1
- Passives 5
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 20%Plan to renew, by seniority
- 0% 4 answers
- 100% 1 answer
- 7/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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