Arbolus Intelligence

Brivo

brivo.com · Bethesda, United States of America

Brivo provides cloud-based physical security and access control solutions for commercial real estate, multifamily residential buildings, and enterprises, enabling customers to manage doors, credentials, and video surveillance from a centralized SaaS platform. Its products integrate with mobile credentials, smart locks, and building management systems, and it generates revenue through subscription software, hardware sales, and related services sold via channel partners and direct sales.

  • IoT & Edge Platforms
  • Cloud Infrastructure & Hosting
Listed in
Revenue
$90.0M
Employees
450
Founded
1999
Headquarters
Bethesda, United States of America

What 7 Arbolus experts think of Brivo

Brivo's NPS distribution is weighted towards high scores, with two Promoters (NPS 9-10), two Passives (NPS 7-8), and a single Detractor (NPS 5) among provided responses. Renewal intent is strong among Influencers and high spenders, with all checked intent responses positive. Stickiness is high for adopters with over one year of platform use, and qualitative themes emphasize platform reliability, remote management, and strong support teams. Overall Customer Sentiment: Positive

Who reviewed Brivo

Total customers 7 7 current · 0 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 71% (5)
  • Director 29% (2)
Operations Leader C-Suite NPS 8 Will renew Submitted Jul 2024
Generalist Leader C-Suite NPS 7 Submitted Sep 2026
Revenue Leader Director NPS 5 Submitted Sep 2026

Employer names and spend open in the full report, along with the other 4 customers.

Everything 7 customers told us about Brivo.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

28 Net Promoter Score, from 7 scored reviews
  • Promoters 3
  • Passives 3
  • Detractors 1

Cumulative NPS by month

+0 over 6 months
  • Jul 8
  • Nov 8
  • Apr 9
  • May 9
  • Sep 8
  • Oct 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 44 across 2 companies.

Praised

  • Remote Management
  • Scalable Cloud Platform
  • Highly Reliable and Supportive
  • Expansion to Multi-Site Management

Criticised

  • Higher Cost than Legacy Options
  • Pressure from Competition
  • Potential Product Limitations
  • Risk of Product Commoditization

What customers say

Remote Management
“The remote management features save us considerable time and allow us to support customers more effectively across multiple sites.”
Scalable Cloud Platform
“I consider Brivo a modern cloud-based access control platform that is easy to use, scalable, and reliable for managing multiple sites remotely.”
Highly Reliable and Supportive
“Brivo’s reliability and the quality of their support teams are important benefits for my operations.”

Renewal intent

Plan to renew 100%
  • Will renew 4
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 3 answers
  • Director 100% 1 answer
  • 8.8/10 Average score from customers who will renew

Top alternatives

Most weighed by Brivo customers

Report

Customer Report - Oct 2026 Oct 2026 7 + 2

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