Bybit

Bybit.com · Dubai, United Arab Emirates

Bybit is a global cryptocurrency exchange that offers spot, derivatives, and copy trading services to retail and institutional traders. The platform generates revenue primarily through trading fees, funding fees on perpetual contracts, and related services such as margin and options trading. It also provides APIs, liquidity solutions, and staking/earn products for digital asset market participants.

Revenue
$800.0M
Employees
2,500
Founded
2018
Headquarters
Dubai, United Arab Emirates

What 5 Arbolus experts think of Bybit

The NPS distribution features three scores of 10 (Promoters), one score of 8 (Passive), one score of 7 (Passive), and one score of 6 (Detractor). Most users have over one year of active platform usage, sustaining positive sentiment. Renewal intent is not captured, but high NPS and extended adoption suggest elevated stickiness. The dominant theme is long-term engagement combined with high satisfaction in power users.Positive

Who reviewed Bybit

Total customers 5 5 current · 0 former
Reviews growth +3 in six months
Seniority of respondents
  • Director 33% (2)
  • Manager 67% (3)
Generalist Leader Not specified NPS 6
Operations Manager Director NPS 8
Finance Manager Manager NPS 10

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Sentiment

20 Net Promoter Score, from 5 scored reviews
  • Promoters 2
  • Passives 2
  • Detractors 1

Cumulative NPS by month

+0 over 4 months
  • Feb 8
  • Apr 9
  • Aug 8
  • Oct 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.

Written answers and themes publish with the full report.

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