Cisco Systems, Inc. dba Webex CPaaS Solutions
Cisco Systems, Inc. dba Webex CPaaS Solutions provides a cloud communications platform that enables businesses to integrate messaging, voice, and other communication channels into their applications via APIs. The offering targets enterprises, service providers, and developers that need programmable communications for customer engagement, notifications, and workflow automation, and generates revenue through usage-based and subscription pricing for its CPaaS services.
- API Management & Integration
- Communications & Meetings
- Revenue
- $200.0M
- Employees
- 800
- Founded
- 2010
- Headquarters
- San Jose, United States of America
What 5 Arbolus experts think of Cisco Systems, Inc. dba Webex CPaaS Solutions
NPS is strongly positive, with scores between 8 and 10 from all respondents, indicating high satisfaction. Experts with more than one year of use show the strongest loyalty and intent to recommend. Renewal intent is clearly affirmed by high-value customers, while some mid-value users show hesitancy pending further improvements. Stickiness is robust, with most customers entrenched for over a year. Key feedback themes emphasize reliability, comprehensive features, and enterprise security but note platform complexity as a challenge.Overall Customer Sentiment: Positive
Who reviewed Cisco Systems, Inc. dba Webex CPaaS Solutions
- C-Suite 25% (1)
- Director 50% (3)
- Manager 25% (1)
Employer names and spend open in the full report, along with the other 2 customers.
Everything 5 customers told us about Cisco Systems, Inc. dba Webex CPaaS Solutions.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
80 Net Promoter Score, from 5 scored reviews- Promoters 4
- Passives 1
- Detractors 0
Cumulative NPS by month
-1 over 5 months- Oct 10
- Jun 10
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 57 across 2 companies.
Praised
- Enterprise-grade Security
- Reliability and Uptime
- Comprehensive Feature Set
- AI-Driven Workflow Improvements
Criticised
- Rapid AI Advancements by Competitors
- Competitive Simplicity
- Over-Complexity vs Niche Offerings
- Technical Skill Requirements
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 10/10 Average score from customers who will renew
- 9/10 Average score from customers not renewing
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