Arbolus Intelligence

Cirtuo

cirtuo.com · Munich, Germany

Cirtuo is a software company that provides an AI-driven strategic procurement platform used by large and mid-sized enterprises to develop category strategies, run sourcing projects, and manage supplier relationships. Its tools structure and automate strategic procurement workflows, helping procurement teams analyze spend, assess risks, and align sourcing decisions with business objectives. The company generates revenue through subscriptions and services for its SaaS platform and related consulting support.

  • Procurement & Sourcing
  • Business Intelligence & Dashboards
Listed in
Revenue
$7.0M
Employees
60
Founded
2013
Headquarters
Munich, Germany

What 18 Arbolus experts think of Cirtuo

NPS scores range from 5 to 10, with a strong cluster at 8-9 indicating high satisfaction. 67% of experts explicitly express a positive renewal intent, while others are unsure but do not express clear negative views. Most users are in more than one year or pilot implementation stages. Key positive themes include highly strategic value, robust knowledge repository, and strong user experience, while length of some modules and integration challenges are identified as areas for improvement.Overall Customer Sentiment: Positive

Who reviewed Cirtuo

Total customers 18 16 current · 2 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 59% (11)
  • Director 12% (2)
  • Manager 29% (5)
Operations Leader C-Suite NPS 8 Undecided Submitted Jan 2026
Operations Manager Manager NPS 8 Will renew Submitted Nov 2025
Operations Manager C-Suite NPS 9 Undecided Submitted Dec 2025

Employer names and spend open in the full report, along with the other 15 customers.

Everything 18 customers told us about Cirtuo.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

27 Net Promoter Score, from 18 scored reviews
  • Promoters 8
  • Passives 7
  • Detractors 3

Cumulative NPS by month

+0 over 6 months
  • Dec 8
  • Jan 8
  • Apr 8
  • Jun 8
  • Aug 8
  • Sep 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.

Praised

  • AI Capabilities Enhancement
  • Cross-Function Expansion
  • Streamlining User Workflows
  • User Experience Drives Adoption

Criticised

  • User Experience Evolution
  • Competitive Innovation
  • Integration Barriers
  • Integration Challenges

What customers say

User Experience Drives Adoption
“Its user experience, especially within complex organizations like ours, enabled easier adoption and strong endorsement from senior stakeholders.”
Knowledge Capture & Consistency
“I can save organizational knowledge in one place; it's a repository that improves consistency and standardizes processes across procurement.”
Strategic Value and Criticality
“Cirtuo is a highly strategic and critical tool for us; it is considered among our top investments for the procurement function.”

Renewal intent

Plan to renew 65%
  • Will renew 11
  • Undecided 6
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 60% 10 answers
  • Director 100% 2 answers
  • Manager 50% 4 answers
  • Not specified 100% 1 answer
  • 8/10 Average score from customers who will renew
  • 7.5/10 Average score from undecided customers

Top alternatives

Most weighed by Cirtuo customers

Report

Customer Report - Sep 2026 Sep 2026 18 + 1

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