Clarivate
Clarivate is a global information services and analytics company that provides data, insights, and workflow tools for scientific research, intellectual property management, and brand protection. It serves corporations, universities, governments, and law firms through subscription-based databases, software platforms, and professional services. The company generates revenue primarily from recurring licenses and data subscriptions, complemented by consulting and managed services.
- Business Intelligence & Dashboards
- Data Governance & Cataloging
- Revenue
- $2.5B
- Employees
- 12,000
- Founded
- 2016
- Headquarters
- Londonderry County Borough, United Kingdom
What 89 Arbolus experts think of Clarivate
The NPS distribution is positive, with most experts scoring between 7 and 10, indicating solid satisfaction among both users and influencers. Renewal intent is generally strong, particularly among high spend and long-tenure customers, while newer or lower spenders are less committed. Stickiness is reinforced by the importance of data quality and integration depth, though complaints about product fragmentation and licensing complexity signal some churn risk. Experts consistently note the high value of curated data and established research coverage as key strengths.Overall Customer Sentiment: Positive
Who reviewed Clarivate
- C-Suite 65% (58)
- Director 25% (22)
- Manager 10% (9)
Employer names and spend open in the full report, along with the other 86 customers.
Everything 89 customers told us about Clarivate.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
24 Net Promoter Score, from 89 scored reviews- Promoters 34
- Passives 43
- Detractors 12
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 22 across 8 companies.
Praised
- Operational Fit and Support
- Strong Patent and Scientific Coverage
- Curated Data Quality
- AI-Driven Insights
Criticised
- Licensing Complexity
- Product Fragmentation
- Comparative Differentiation
- Competitive Vendor Switching
What customers say
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 40% 48 answers
- 36% 14 answers
- 29% 7 answers
- 8.2/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 7.2/10 Average score from customers not renewing
Top alternatives
Most weighed by Clarivate customers
Report
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