Claims Outcome Advisor (COA) – LexisNexis Risk Solutions
Claims Outcome Advisor (COA) is a LexisNexis Risk Solutions software product that helps insurers evaluate and manage bodily injury and personal injury claims by combining historical claims data, analytics, and workflow tools to estimate likely claim outcomes and costs. It is used by property and casualty insurers and claims organizations to support more consistent reserving, settlement decisions, and operational efficiency. COA is sold as part of LexisNexis Risk Solutions’ insurance analytics and decisioning portfolio on a subscription and licensing basis.
- Fraud Detection & Prevention
- Business Intelligence & Dashboards
- Revenue
- $2.8B
- Employees
- 10,000
- Founded
- 1977
- Headquarters
- Alpharetta, United States of America
What 26 Arbolus experts think of Claims Outcome Advisor (COA) – LexisNexis Risk Solutions
NPS is highly positive with 80% of scores at 8 or above. Renewal intent is strong in high-spend, long-term financial services and risk customers, with all $1M+ spenders indicating renewal and pilots reserving judgment. Most respondents are in the MoreThan1Year implementation stage, implying deep product embedment. Key themes are longevity of adoption, high satisfaction in regulated industries, and a positive correlation between spend and sentiment.Overall Customer Sentiment: Positive
Who reviewed Claims Outcome Advisor (COA) – LexisNexis Risk Solutions
- C-Suite 69% (18)
- Director 27% (7)
- Manager 4% (1)
Employer names and spend open once the report publishes.
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Sentiment
57 Net Promoter Score, from 26 scored reviews- Promoters 15
- Passives 11
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Apr 9
- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 57 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 80% 5 answers
- 50% 6 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
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