CoverMyMeds
CoverMyMeds is a healthcare technology company that provides electronic prior authorization and medication access solutions connecting prescribers, pharmacies, payers, and life sciences companies to help patients obtain prescribed therapies more efficiently. Its platform integrates with electronic health record and pharmacy systems to automate benefit verification, prior authorization workflows, and patient support services. The company generates revenue through enterprise software and service contracts with health plans, PBMs, providers, pharmacies, and pharmaceutical manufacturers.
- Revenue
- $1.2B
- Employees
- 3,500
- Founded
- 2008
- Headquarters
- Columbus, United States of America
What 31 Arbolus experts think of CoverMyMeds
NPS distribution is skewed positive with 43% Promoters (NPS ≥9), 35% Passives (NPS 7–8), and 22% Detractors (NPS ≤6). Renewal intent remains ambiguous with 62% of high/mid spenders 'Not Sure' about renewal and only a small number affirming renewal, mostly outside the highest spend bracket. Stickiness is high: ~90% of respondents have over one year of usage, though one respondent noted offboarding. The key pattern is high product stickiness but renewal intent uncertainty among high spenders.Overall Customer Sentiment: Positive
Who reviewed CoverMyMeds
- C-Suite 67% (21)
- Director 20% (6)
- Manager 13% (4)
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Sentiment
19 Net Promoter Score, from 31 scored reviews- Promoters 11
- Passives 15
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 19 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 27%Plan to renew, by seniority
- 33% 9 answers
- 0% 2 answers
- 8.3/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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