Crunchtime
Crunchtime is a restaurant and foodservice operations management software provider that offers tools for inventory control, labor management, scheduling, and food cost optimization. Its cloud platform is used by multi-unit restaurant, hospitality, and retail brands to improve unit-level profitability and consistency. The company generates revenue through subscription-based SaaS licenses and related implementation and support services.
- Mid-Market & SMB ERP
- Procurement & Sourcing
- Workforce Management & Scheduling
- Revenue
- $65.0M
- Employees
- 350
- Founded
- 1995
- Headquarters
- Boston, United States of America
What 20 Arbolus experts think of Crunchtime
NPS scores are generally favorable, clustering between 7 and 10, with most users citing stability, inventory control, and operational scalability as key strengths. Renewal intent is mixed: several high spenders and long-term users indicate uncertainty due to complex implementation or evolving requirements. Implementation stickiness shows sustained usage (>1 year) in large enterprises, but pilot-stage adoption in others. Core expert feedback highlights Crunchtime's ability to centralize key operations and drive margin improvement, though initial onboarding complexity and reporting flexibility are cited as drawbacks. Overall Customer Sentiment: Positive
Who reviewed Crunchtime
- C-Suite 63% (13)
- Director 26% (5)
- Manager 11% (2)
Employer names and spend open in the full report, along with the other 17 customers.
Everything 20 customers told us about Crunchtime.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
30 Net Promoter Score, from 20 scored reviews- Promoters 8
- Passives 10
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Feb 8
- Apr 7
- May 8
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 13 across 5 companies.
Praised
- Deeper AI and tech stack integration
- Intuitive interfaces for frontline adoption
- AI-driven predictive automation
- Cost and waste reduction outcomes
Criticised
- Reporting and customization limitations
- Workflow friction and training barriers
- Implementation and onboarding complexity
- Churn risk from price increases
What customers say
Renewal intent
Plan to renew 45%Plan to renew, by seniority
- 29% 7 answers
- 75% 4 answers
- 8.8/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
Top alternatives
Most weighed by Crunchtime customers
Report
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