CSS AG
CSS AG is a German software company that develops and sells integrated ERP and financial management solutions for mid-sized enterprises and public institutions, covering areas such as accounting, controlling, HR, and business intelligence. Its flagship product eGECKO provides modular functionality for finance, HR, and commercial processes, offered as on-premise and cloud software. The company generates revenue through software licenses or subscriptions, maintenance contracts, and implementation and consulting services.
- Mid-Market & SMB ERP
- Enterprise ERP
- IT Consulting & Implementation
- Revenue
- $65.0M
- Employees
- 350
- Founded
- 1984
- Headquarters
- Künzell, Germany
What 9 Arbolus experts think of CSS AG
NPS scores vary widely, from 4 to 10, with top scores and strong sentiment linked to high-spend, influencer-driven accounts. 56% of respondents have a positive renewal intent, with another 22% unsure and the remainder negative. Stickiness is high among mature implementations (>1 year), which constitute about 67% of responses. Key quantitative themes are high satisfaction among established, high-spend customers and mixed sentiment among lower spenders or early-stage users.Overall Customer Sentiment: Positive
Who reviewed CSS AG
- C-Suite 78% (7)
- Director 11% (1)
- Manager 11% (1)
Employer names and spend open once the report publishes.
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Sentiment
0 Net Promoter Score, from 9 scored reviews- Promoters 3
- Passives 3
- Detractors 3
Cumulative NPS by month
+3 over 6 months- Jun 4
- Jul 7
- Aug 7
- Dec 7
- Mar 8
- Apr 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 0 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 43% 7 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6.3/10 Average score from customers not renewing
Top alternatives
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