Covetrus
Covetrus is a global animal-health technology and services company that provides veterinary practices with practice management software, prescription management solutions, and distribution of pharmaceuticals and supplies. It serves companion-animal and equine veterinarians, animal-health manufacturers, and pet owners, generating revenue primarily through product distribution, technology subscriptions, and related services. The company also operates e-commerce and pharmacy services that connect clinics and pet owners for medication fulfillment and compliance management.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $4.5B
- Employees
- 5,700
- Founded
- 2019
- Headquarters
- Portland, United States of America
What 12 Arbolus experts think of Covetrus
NPS distribution skews positive, with the highest segment in the 7–10 range (most scores: 7, 8, 9, and one 10). Renewal intent is generally high among large-spend, high-NPS users, but approximately 57% indicate uncertainty about renewal, primarily in lower-spend roles. All experts are in long-term (more than 1 year) implementation stages except one in offboarding. Key feedback highlights operational breadth, improved workflow standardization, and data-driven decision support as strengths. Identified areas for improvement include user experience, interoperability, and the complexity of implementation and ongoing optimization. Overall Customer Sentiment: Moderately Positive
Who reviewed Covetrus
- C-Suite 75% (9)
- Director 25% (3)
Employer names and spend open in the full report, along with the other 9 customers.
Everything 12 customers told us about Covetrus.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
8 Net Promoter Score, from 12 scored reviews- Promoters 3
- Passives 7
- Detractors 2
Cumulative NPS by month
+1 over 4 months- Apr 7
- May 7
- Jul 7
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 8 across 1 companies.
Praised
- Comprehensive Reporting and Visibility
- Operational Breadth and Centralization
- Mature Enterprise Capability
- AI-Driven Automation
Criticised
- Switching Risk from Simpler Solutions
- Implementation Fatigue
- Competitive AI Innovation
- Interoperability Limitations
What customers say
Renewal intent
Plan to renew 14%Plan to renew, by seniority
- 25% 4 answers
- 0% 3 answers
- 9/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Report
More in ERP Software and Commerce & Marketplaces
Other companies in both categories with a customer report.
For people who use Covetrus
Do you use Covetrus at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 12 customers of Covetrus have already contributed
Takes a few minutes. Your identity stays anonymous.