DeWalt (Stanley Black & Decker)
DeWalt is a professional power tools, hand tools, and accessories brand owned by Stanley Black & Decker, serving construction, woodworking, manufacturing, and maintenance trades as well as serious DIY users. The company designs, manufactures, and distributes corded and cordless tools, outdoor equipment, storage solutions, and jobsite technology products through distributors, retailers, and direct sales channels worldwide. Revenue is generated through product sales and related accessories under the DeWalt brand within Stanley Black & Decker’s Tools & Outdoor segment.
- Revenue
- $6.0B
- Employees
- 12,000
- Founded
- 1924
- Headquarters
- Towson, United States of America
What 8 Arbolus experts think of DeWalt (Stanley Black & Decker)
NPS data is skewed toward the positive, with scores of 10 and 8 as common responses, and only one notable detractor at 5. Renewal intent is mixed, with one clear yes and two 'Not Sure' responses, concentrated in operational user segments. A majority of respondents (>75%) are in the More Than 1 Year implementation stage, implying high stickiness. The only pilot-stage users present mixed sentiment, indicating variability in early adoption experiences.Overall Customer Sentiment: Positive
Who reviewed DeWalt (Stanley Black & Decker)
- C-Suite 50% (4)
- Director 17% (1)
- Manager 33% (3)
Employer names and spend open once the report publishes.
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Sentiment
25 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 4
- Detractors 1
Cumulative NPS by month
+0 over 5 months- Dec 8
- Jan 8
- Feb 9
- Mar 8
- Jun 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 100% 1 answer
- 0% 1 answer
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
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